Privacy Policy

We collect personal information that you provide directly to us, including: • **Personal Details**: Name, email address, phone number, date of birth, and passport information when making bookings. • **Travel Preferences**: Destination preferences, travel dates, accommodation preferences, dietary requirements, and special assistance needs. • **Payment Information**: Credit/debit card details (processed securely through our payment gateway — we do not store full card numbers). • **Communication Data**: Messages, inquiries, and feedback you send us via email, phone, WhatsApp, or contact forms. • **Technical Data**: IP address, browser type, device information, and cookies when you use our website.

We use the information we collect to: • Process and manage your travel bookings and reservations • Arrange visa applications, flights, hotels, and tour services on your behalf • Send booking confirmations, travel documents, and important updates • Provide customer support before, during, and after your trip • Send promotional offers, travel deals, and newsletters (with your consent) • Improve our website and service offerings • Comply with legal obligations including anti-money laundering regulations

We share your information with trusted third parties solely to fulfill your travel arrangements: • **Airlines & Hotels**: To make reservations on your behalf • **Visa Processing Authorities**: To submit visa applications • **Tour Operators & Guides**: To arrange excursions and activities • **Payment Processors**: Securely handle financial transactions • **Insurance Providers**: If you purchase travel insurance through us We do not sell your personal information to third parties for marketing purposes.

We implement industry-standard security measures to protect your data: • SSL encryption for all data transmission • Secure password hashing and access controls • Regular security audits and updates • Limited staff access on a need-to-know basis • Secure disposal of data no longer needed While we take every precaution, no internet transmission is 100% secure. Please contact us immediately if you suspect any unauthorized access to your account.

You have the following rights regarding your personal data: • **Access**: Request a copy of the personal data we hold about you • **Correction**: Request correction of inaccurate or incomplete data • **Deletion**: Request deletion of your personal data (subject to legal requirements) • **Portability**: Request your data in a structured, machine-readable format • **Opt-Out**: Unsubscribe from marketing communications at any time • **Complaints**: Lodge a complaint with the relevant data protection authority To exercise any of these rights, contact us at info@serendibsafar.com

Our website uses cookies to enhance your experience: • **Essential Cookies**: Necessary for the website to function properly • **Analytics Cookies**: Help us understand how visitors use our site (Google Analytics) • **Marketing Cookies**: Used to show you relevant advertisements (with consent) • **Preference Cookies**: Remember your settings and preferences You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

For privacy-related inquiries or to exercise your rights, contact our Privacy Officer: • **Email**: info@serendibsafar.com • **Phone**: +94 74 225 4097 • **Address**: No.9, Supermarket, Kandy Road, Kadawatha, Sri Lanka We will respond to all privacy requests within 30 days.